How to Get Remote Service

    Remote Service is the fastest and most convenient way to get support on your Mac or Windows PC when you need it…almost immediately in most cases.

    We can connect to your computer through the internet to troubleshoot problems, do software updates and installations, and for help and training. Since we don’t have to come to you, you save trip charges and get the work done now.

    We use a remote program called AnyDesk to do it. You’ll need to download and open AnyDesk, and send us the AnyDesk address of your computer before we can connect. We’ll tell you how, step-by-step.

    If you have any questions or issues with the installation instructions, please call us…we’ll talk you through the installation by phone! We’re always here to help!

    Macs

    Older versions of MacOS require older versions of AnyDesk, so the first step is to determine which version of MacOS your computer has installed.

    Click About This Mac in the Apple menu. A new window appears that tells you which version of MacOS is installed and running on your computer. Once you know which version of MacOS you have installed, click the link below to get the download and installation instructions for your Mac.